Refund policy

Mayahs Boutique: Return and Refund Policy

Thank you for choosing Mayahs Boutique for your apparel needs. We are committed to providing an exceptional customer experience. To ensure a clear and efficient return and refund process, we have outlined the following guidelines.

1. Return Eligibility Period

Mayahs Boutique provides a 30-day window for initiating a return, commencing from the date of receipt of your merchandise.

1.1 Accepted Product Condition

To be eligible for a return, the product must be in new, unused condition, with all original tags, labels, and packaging materials intact. Products exhibiting signs of use, wear, or damage will not be accepted for return.

2. Initiation of a Return

To formally initiate a return, please contact our support team via email at contact@mayahsboutique.store. Our personnel will furnish you with a Return Merchandise Authorization (RMA) number and comprehensive instructions for the secure shipment of the item back to our facility. Please be advised that any merchandise returned without a pre-approved RMA will be refused.

3. Shipping Costs for Returns

The party responsible for return shipping costs is determined by the nature of the return:

4. Inspection and Resolution for Damaged or Inaccurate Shipments

Upon delivery, we strongly advise a thorough inspection of your order. Should you identify any damage, inaccuracies, or discrepancies with the products received, you must notify us promptly via email at contact@mayahsboutique.store. We are committed to a swift and efficient resolution of any such issues.

5. Exchanges

Exchanges are processed exclusively for merchandise deemed damaged, inaccurate, or defective. Should you require an exchange, please contact us at the aforementioned email address for further assistance and processing.

6. Fees and Charges

Mayahs Boutique maintains a policy of transparency regarding return-related charges:

• Restocking Fee: No restocking fee will be applied to any eligible return.
• Restoration Fee: No restoration fee will be applied to your return.

7. Refund Processing

Upon the successful receipt and meticulous inspection of the returned merchandise, we will issue a formal notification regarding the status of your refund. If the return is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.

Please allow 7 business days for the credit to be reflected in your account. The final timeline for the posting of the refund is subject to the policies of your respective bank or credit card issuer.

CONTACT INFORMATION:

Store Name: Mayahs Boutique
Physical Address: 277a Green St, London E7 8LJ, United Kingdom
Phone: +44 7981 956938
Email: contact@mayahsboutique.store
Business Hours: Our customer service hours are from 11:00 AM–6:30 PM (Monday - Saturday), Sunday Closed (GMT-05:00) GMT
Order Cut-off Time: 6 PM (GMT-05:00) GMT